Last updated: 19 July 2026
This Privacy Policy explains how ECU Repairs collects, uses, stores and protects your personal data when you contact us, request a quote, send in an engine ECU for repair or reconditioning, or use this website. We are committed to handling your information responsibly and in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
We are ECU Repairs, an engine ECU repair and reconditioning specialist, operating from:
Unit 102 Heaver House, 12 East Street, Epsom, Surrey, KT17 1HX, United Kingdom
Phone: 0208 853 5000
Email: support@ecu-repairs.com
For the purposes of data protection law, ECU Repairs is the “data controller” responsible for your personal data. If you have any questions about this policy or how we handle your information, contact us using the details above.
2. The Information We Collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
- Contact details — your name, telephone number, email address and postal address.
- Vehicle and unit details — information about your vehicle and engine ECU/ECM (make, model, year, part numbers, symptoms and fault descriptions) that you provide so we can identify and repair the correct unit.
- Enquiry and order information — the content of your enquiries, quotes, correspondence and the service history of any unit you send to us.
- Delivery information — the collection and return address for your unit, handled together with our courier.
- Payment information — where you make a payment, this is processed securely by our payment provider. We do not store full card details on our own systems.
- Website usage data — when you use this website we may collect technical information such as your IP address, browser type, device information and pages viewed, through cookies and similar technologies (see section 9).
3. How We Collect Your Information
We collect personal data when you complete an enquiry or contact form on this website, call or email us, place an order, send a unit to us for repair, or interact with our website. Some technical data is collected automatically through cookies when you browse the site.
4. How We Use Your Information, and Our Lawful Bases
We only use your personal data where the law allows us to. The lawful bases we rely on are:
- To perform our contract with you — to provide a quote, carry out the repair or reconditioning, arrange collection and return, take payment, and provide after-sales support including honouring our warranty.
- For our legitimate interests — to respond to your enquiries, keep records of the work carried out, protect against fraud, and improve our services and website, in a way that does not override your rights.
- To comply with a legal obligation — for example keeping accounting and tax records.
- With your consent — where we send you optional marketing communications, or where certain non-essential cookies are used. You can withdraw consent at any time.
5. Marketing
We will only send you marketing communications where you have agreed to receive them, or where you are an existing customer and the law permits. You can opt out at any time by using the unsubscribe link in any email or by contacting us at support@ecu-repairs.com. Opting out of marketing does not affect messages we need to send you about a repair or order.
6. Who We Share Your Information With
We do not sell your personal data. We share it only where necessary to provide our service, and only with parties who are required to keep it secure. These may include:
- Couriers and delivery partners, to collect and return your unit.
- Our payment provider, to process payments securely.
- Our website hosting, IT and email service providers, who process data on our behalf.
- Professional advisers and, where legally required, government or regulatory bodies.
Where a third party processes personal data on our behalf, they act on our instructions and under a contract that requires them to protect your data.
7. Storing Your Information and International Transfers
We store your personal data on secure systems within the UK or the European Economic Area (EEA) wherever possible. Where any provider we use stores or processes data outside the UK/EEA, we take steps to ensure it is protected by appropriate safeguards recognised under UK data protection law.
8. How Long We Keep Your Information
We keep your personal data only for as long as necessary for the purposes set out in this policy — including the duration of any repair, the length of the applicable warranty, and any period required to meet our legal, accounting or reporting obligations. When it is no longer needed, we securely delete or anonymise it.
9. Cookies
This website uses cookies and similar technologies to make the site work, to remember your preferences, and to help us understand how the site is used so we can improve it. Essential cookies are needed for the site to function; non-essential cookies (such as analytics) are used only where permitted. You can control or delete cookies through your browser settings; blocking some cookies may affect how the site works.
10. Keeping Your Information Secure
We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. While no transmission over the internet can be guaranteed as completely secure, we take reasonable steps to safeguard the information you provide.
11. Your Rights
Under UK data protection law you have the right to:
- request access to the personal data we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to erase your personal data in certain circumstances;
- ask us to restrict or object to how we use your data;
- request the transfer of your data to another provider (data portability);
- withdraw your consent at any time where we rely on consent.
To exercise any of these rights, contact us at support@ecu-repairs.com or on 0208 853 5000. We will respond within the time limits set by law. There is normally no charge.
12. Complaints
If you have a concern about how we handle your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. Please check back periodically to stay informed about how we protect your information.